Hitton Nature Stays — 1190 Chemin de la Colline, Biran (32)
These terms and conditions define the rights and obligations of the parties in the context of remote booking of services offered by our establishment, whose contact details are specified in this booking confirmation document. They govern all the steps necessary for booking and managing the booking between the contracting parties. The client acknowledges having read and accepted these terms and conditions of sale and the terms and conditions of sale for the reserved rate, accessible on our booking platform. These terms and conditions of sale apply to all bookings made online via our booking platform.
The customer chooses the services presented on our booking platform. The customer acknowledges having reviewed the nature, purpose, and booking procedures for the services available on our booking platform and having requested and obtained the necessary and/or additional information to make their booking with full knowledge of the facts. The customer is solely responsible for their choice of services and their suitability for their needs; therefore, we cannot be held liable in this regard. The booking is deemed accepted by the customer upon completion of the booking process.
Reservations made by the customer are processed via the online booking form accessible on our booking platform. The reservation is considered confirmed upon receipt of the booking form. Prior to making any reservation, the customer agrees to complete all required information on the booking form or request. The customer attests to the truthfulness and accuracy of the information provided. After the final selection of services to be booked, the booking procedure includes, in particular, entering the credit card details in the event of a guarantee or prepayment request, consulting and accepting the general terms and conditions of sale and the terms and conditions of sale of the reserved rate before validating the booking and, finally, the validation of the booking by the customer.
Our booking platform acknowledges receipt of the customer's reservation by sending an email without delay. In the case of online bookings, the email confirmation summarizes the contract offer, the services booked, the prices, the terms and conditions of sale related to the selected rate accepted by the customer, the booking date, after-sales service information, and the address of the seller's establishment to which the customer can submit any complaints.
The customer is reminded, in accordance with Article L.221-28 12° of the Consumer Code, that he does not have the right of withdrawal provided for in article L.221-18 of the Consumer Code.
Reservations can be cancelled free of charge, under the conditions specified at the time of booking. Prepaid reservations cannot be modified or cancelled. Deposits are non-refundable. This is stated in the rate's terms and conditions.
All reservations are nominative and cannot under any circumstances be transferred to a third party, whether free of charge or for payment.
Pets are welcome free of charge in all our accommodations. The guest remains solely responsible for any damage caused by their pet during their stay.
The activities offered on our platform (safari in the heart of the herd, guided tours, soap-making workshops, distillation workshops, treatments and massages, donkey milk bath...) are services separate from accommodation, subject to separate booking and pricing. Their cancellation conditions are specified when booking each activity.
In case of no-show (reservation not cancelled, customer not present), the establishment will charge the customer the full amount of the reservation, as a fixed compensation.
In accordance with regulations in certain countries, guests may be asked to complete a police registration form upon arrival. To this end, guests will be asked to present identification to verify whether or not they are required to complete the form. Any behavior contrary to public decency and order will result in the establishment asking the guest to leave the premises without any compensation and/or refund, even if payment has already been made.
The photographs shown on our booking platform are not contractual. While every effort is made to ensure that the photographs, graphic representations, and texts used to illustrate the establishments presented provide as accurate a representation as possible of the services offered, variations may occur between the time of booking and the day the service is used. The establishment cannot be held liable for the non-execution or improper execution of the booking in cases of force majeure, actions of third parties, or actions of the client, including but not limited to internet network unavailability, inability to access the website, external intrusion, computer viruses, or in the event of unauthorized prepayment by the cardholder's bank.
Claims relating to the non-performance or poor performance of the services booked must, under penalty of forfeiture, be brought to our attention in writing within eight days after the date of departure from the establishment.
The prices for booking services are indicated before and during the booking process. Prices are confirmed to the customer inclusive of all taxes, in the establishment's local currency, and are valid only for the period indicated on the booking platform. All reservations, regardless of origin, are payable in the establishment's local currency, unless otherwise specified on-site. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.), if applicable, shown on the rates page, are payable directly to the establishment on-site. Prices include VAT applicable on the date of the order, and any change in the applicable VAT rate will be automatically reflected in the prices shown on the invoice date.
The customer provides their bank details as a guarantee of the reservation, by credit card (Visa, Mastercard, American Express, Diners Club... (depending on the options offered by the establishment's booking platform) by directly entering, in the designated area (secure entry via SSL encryption), the card number, without spaces between the digits, as well as its expiry date and the security code. The guest must present the bank card used to guarantee the reservation upon arrival at the establishment. Payment is processed at the establishment during the stay, except in the case of special conditions or rates where partial or full payment is processed at the time of booking. This prepayment is considered a deposit. The establishment has chosen elloha.com/stripe.com to secure online bank card payments.
On each personal data collection form, the customer is informed whether responses are mandatory or optional by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, and its service providers (including online payment providers).
In accordance with the French Data Protection Act and the General Data Protection Regulation (GDPR – EU 2016/679), the customer has the right to access, rectify, erase, and transfer their personal data, as well as the right to object to its processing. These rights can be exercised by contacting the establishment directly at the address indicated on the booking confirmation.
The customer authorizes elloha.com to share their personal data with third parties, provided that such sharing is compatible with the performance of elloha.com's obligations under these terms and conditions. During online payment, the customer's bank details will be transmitted by the payment provider stripe.com to the establishment's bank for the execution of the booking contract.
Entering the required bank details, as well as accepting these terms and conditions and the booking voucher or request, constitutes an electronic signature which, between the parties, has the same value as a handwritten signature. The computerized records kept in the computer systems of elloha.com will be kept under reasonable security conditions and considered as proof of communications, orders and payments made between the parties.
Force majeure is defined as any event beyond the control of the parties that is both unforeseeable and insurmountable, preventing either the client or the establishment from fulfilling all or part of its contractual obligations. Events of force majeure or fortuitous events are those typically recognized by French courts and tribunals. Neither party shall be held liable to the other for any failure to perform its obligations resulting from a force majeure event. It is expressly agreed that force majeure suspends the performance of the parties' reciprocal obligations, and that each party shall bear its own costs arising therefrom.
These General Terms and Conditions of Sale are governed by French law without prejudice to any mandatory protective provisions that may apply in the country of residence of the consumers.
These General Terms and Conditions of Sale, the terms and conditions of the rate booked by the customer, and the booking confirmation or request constitute the entire agreement between the parties. No general or specific terms and conditions communicated by the customer may be incorporated into these General Terms and Conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the booking confirmation or request (including the specific terms and conditions of the reserved rate) and these General Terms and Conditions. These General Terms and Conditions of Sale for online bookings may be modified and/or supplemented by the establishment at any time. The new version will automatically apply upon being published online.
Document updated — April 2026
